Many companies outsource IT services because they need to focus their attention and resources on their business, rather than technology. If your staff lacks the skills or knowledge to handle IT issues, it makes sense to outsource. Outsourcing IT can be one of the most intelligent decisions you make for your business. However, business owners must understand the advantages and disadvantages of outsourcing services prior to signing an agreement.
Advantages of Outsourcing IT Services
Your IT provider is responsible for updating your IT system, so when purchasing IT services, you should choose a Managed Service Provider (MSP) who stays on top of modern technology and offers the most up-to-date technology and service.
In addition, IT support professionals are required to stay up to date on certifications they offer to their clients. So ensure your MPS maintains and updates certifications for all their technicians. Outsourcing IT services reduces IT costs for most companies, because they no longer need to pay for certifications or administrative costs of training staff and complying with certification deadlines.
Disadvantages of Outsourcing IT
A problem with outsourcing IT occurs when the quality standards vary between a company and their MSP. For example, if a company outsourced their server maintenance, and provider doesn’t adhere to the strict standards the company specified, this will result in dissatisfaction.
Overcoming the Disadvantages
Always ensure that you’ve negotiated an outsourcing agreement using a Service Level Agreement (SLA), and carefully decide on the specifications in the agreement. Determine what IT systems and software applications benefit your business the most, and ensure the services and products specified in the agreement are aligned with your business needs and goals. In addition, to avoid security and confidentiality issues, a nondisclosure agreement is mandatory.
Outsourcing IT Has More Advantages Than Disadvantages
Remember, the entire purpose of outsourcing IT services is to eliminate the stress of managing your IT system. Outsourcing can help you gain a competitive advantage as long as you’ve chosen the ideal outsourcing partner.
Outsourcing will help you save money in the long run, but you must expect and prepare to invest money in the beginning. When you choose a dependable MSP and exercise proper risk management, you can overcome any disadvantages associated with outsourcing.
“[Your] professionalism in dealing with this situation at the Zero hour is definitely a rarity. Your team’s response was to take on a project that you had no prior knowledge of other than a customer was in a tight spot and needed assistance.”