Overview

Like all businesses, you depend on your network to perform at its peak.  How often have you had to call your service provider about a network issue and then wait for them to dispatch a technician? Once there, that technician had to determine the source of the issue and then figure out how to resolve it.  That was all time lost in travel, diagnosis, and actual repair.  In today’s competitive environment, you can’t afford to fall behind.

The Cohn Care™ Silver Support Program will reduce downtime by dramatically shortening the time from failure to resolution. We monitor the availability of your critical services through our Cohn Care™ system and, at the first sign of trouble, inform you of the issue or automatically begin the remediation process (requires client pre-approval).  You might never know there was an issue until we tell you it was fixed!

Are These Issues Affecting Your Business?

• Untimely network failures?  Not knowing what will fail and when, and then having to wait for a technician to arrive?
• Slow service?  Is your current service provider slow to react to your problems, costing you more in lost time and productivity?
• Wasted Time?  Are IT outages prohibiting your staff from working efficiently?  Is your staff dealing with IT annoyances instead of their job?

Advantages

• Faster issue resolution with full-time network monitoring: With 24x7 monitoring, we dramatically shorten the time from computer failure to issue resolution. Our technicians always know the health of your network.
• Fast remote support and troubleshooting: Remotely diagnosing and remediating network, server and desktop issues to help your employees resume their business activities as quickly as possible.
• Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Features

• 24x7 Monitoring ensures all of the critical network devices in your network are healthy and functioning reliably.
• Automated Alerts notify us immediately on detection of a network issue -- allowing us to resolve it quickly before it becomes a problem.
• Priority Response is given to you. Under this support solution, you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients.
• Remote Network Support is delivered remotely from our support center to diagnose and resolve network or server issues rapidly. We keep your key IT resources up and running.
• Quarterly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

Technical Details