Program Overview

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Are These Issues Affecting Your Business?

• IT downtime costing you money?
  Are IT outages prohibiting your staff from working efficiently? Does your staff’s productivity drop dramatically during IT outages and failures?
• Unpredictable network failures?
  Do you hate not knowing what will fail and when, and then having to wait for a technician to arrive? Is your current service provider slow to react to your problems, costing you even more in lost time and productivity?
• Stuck in a break-fix nightmare?
  Is your current service provider returning again and again and again to fix the same problem? Many service providers just address the symptoms of downtime, and not the root cause.
• Network neglected?
  Is yours perceived as a "necessary evil" and not as integral to improving business performance? Is there not enough time in the day to accomplish everything necessary to keep your own network optimized? Do you need to find a more efficient way to manage your company's network?

Program Advantages

• Increased uptime through proactive maintenance
  Through continuous preventative maintenance activities, we increase the reliability and improve the performance of your network, reducing the number of emergency incidents you encounter.
• Reduced downtime through advanced 24x7 monitoring
  Our monitoring system provides immediate detection of issues in your network. Using advanced troubleshooting and rapid analysis, we resolve these issues before they have the opportunity to grow into failures or disruptions.
• Improved focus on your business
  Combining preventative maintenance and remote monitoring, we minimize failures that could impact your business. Your network behaves in a stable and reliable manner. We are your network watchdog, enabling you to take care of your business instead of managing a network or its problems.

Program Features

• Continuous Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security
  • Optimization ensures your Windows servers and PCs are running at their peak performance
  • Patch management ensures your Windows servers, PCs, and other network devices have the most up-to-date security and system patches, helping to minimize security risk.
  • Security management keeps viruses, spam, and spyware from invading your network, ensuring your key resources or information won't be compromised and reducing the amount of time your employees spend deleting unwanted and unsolicited email.
• 24x7 Monitoring ensures all of the critical network devices in your network are healthy and functioning reliably and optimally. We are notified immediately on detection of a network issue -- allowing us to resolve it quickly before it becomes a problem.
• Priority Response entitles you to faster response and your issues are escalated ahead of non-priority clients.
• Remote Network Support is delivered from our support center to diagnose and resolve network or server issues rapidly. We keep your IT resources up and running.

Technical Details